AI Export Consultation Dialogue Analysis and Scoring: Bodabi's Consultation Quality Innovation

Bodabi: AI Export Consultation Scoring Solution

Bodabi is a KOTRA DX Innovation Lab participant that has developed an AI-powered export consultation dialogue analysis and automated scoring solution. It analyzes buyer-to-firm conversations at export consultation events in real time, automatically assessing consultation quality and determining the genuine purchase intent of buyers.

Where post-consultation evaluation once depended on subjective staff judgment, Bodabi's AI scoring objectively analyzes dialogue content, question patterns, and purchase signals to enable fully data-driven consultation performance management. A 2024 pilot at the KOTRA Dhaka Trade Office showed contract conversion rates improving 2.3x — from 12% to 28%.

Analysis Items

Consultation quality evaluation criteria

88%

Authenticity Detection

Purchase intent prediction accuracy

Real-time

Analysis Speed

Instant analysis during consultation

150+

Consultations Applied

KOTRA events basis

12,000+

Consultations Analyzed

Cumulative dialogue records

+35%

Follow-up Conversion

After scoring implementation

2.3x

Contract Conversion Rate

Dhaka pilot result

32%

Grade A Rate

Genuine buyer classification

Scoring Methodology: 25-Item Analysis

Bodabi's AI scoring breaks export consultation dialogues into 25 distinct items for analysis, structured across three dimensions: buyer authenticity (40%), consultation quality (30%), and deal probability (30%). Weighted scores across each item automatically produce an overall score and an A–D grade.

AI Scoring — Three Dimensions and Key Items

Dimension	Weight	Key Items	Analysis Method	Example Signals
Buyer Authenticity	40%	Purchase intent, quantity/delivery queries, price negotiation	NLP sentiment analysis + intent classification	MOQ and annual volume inquiries
Consultation Quality	30%	Product explanation thoroughness, question responsiveness, expertise	Dialogue structure analysis + topic modeling	Depth of technical specification discussions
Deal Probability	30%	Concrete terms discussion, follow-up commitments, sample requests	Purchase signal detection + pattern matching	Sample requests and delivery schedule confirmation

AI Export Consultation Scoring — Four-Stage Process

Audio Capture

Record consultation dialogue; separate speakers (firm vs. buyer); real-time STT conversion

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NLP Analysis

Dialogue intent classification, sentiment analysis, key keyword extraction, purchase signal detection

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Scoring

Calculate scores across 25 items with weighting applied; auto-assign overall grade (A–D)

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Report Generation

Per-consultation analysis report + recommended follow-up actions + dashboard visualization

Buyer Authenticity Detection AI

The most critical task at any export consultation event is identifying buyers who genuinely intend to make a purchase. Bodabi's AI detects purchase and non-purchase signals in real time during conversations, classifies buyer authenticity into four tiers, and immediately flags buyers requiring priority follow-up.

Purchase Signals (Genuine Buyers)

Quantity QuestionsMOQ, annual volume, and lot size inquiries

Price NegotiationDiscussions of discounts, payment terms, and currency

Delivery ConfirmationSpecific delivery schedule and lead time questions

Sample RequestsMentions of testing, certifications, or quality validation

Follow-up CommitmentsConfirmation of next meeting or email follow-up

Non-Purchase Signals (Non-Genuine Buyers)

General QuestionsOnly requesting company introduction and brand history

Comparison PurposeCollecting price data only for comparison shopping

Vague ResponsesNon-committal "I'll think about it" with no specifics

Follow-up AvoidanceDeclining to exchange contact details; no notes taken

Time ShorteningAttempting to end the consultation early

Consultation Quality Improvement and Real-Time Coaching

Bodabi's AI scoring is used not only to evaluate buyers but also to diagnose and coach Korean firms' consultation capabilities. By analyzing more than 12,000 consultation records, it identifies pattern differences between successful and unsuccessful consultations and delivers company-specific improvement recommendations.

Real-Time Consultation Coaching

During a live consultation, the AI displays real-time coaching prompts on the staff screen — such as "optimal moment to introduce pricing," "technical specifications need elaboration," and "closing attempt recommended" — and instantly compares performance against successful consultation patterns.

Post-Consultation Analysis Report

An automatic report analyzing each consultation's strengths and weaknesses is generated immediately after the session. Includes item-level evaluations and specific improvement suggestions such as "Buyer question handling: excellent (A)" and "Price negotiation response: needs improvement (C)."

Buyer Follow-Up Priority Ranking

Follow-up contact priorities are automatically configured from scoring results. A time-based management framework is proposed: Grade A buyers within 24 hours, Grade B within 3 days, Grade C within 1 week.

Event-Wide Performance Dashboard

Consultation performance for an entire event is visualized in a comprehensive dashboard. Total consultations, average score, Grade A rate, industry distribution, and country-level buyer authenticity are all visible at a glance.

Cumulative Learning and Accuracy Improvement

Analyzed consultation data feeds continuously into model retraining, enabling ongoing accuracy improvements. Accumulated Bangladesh-specific training data makes local consultation pattern prediction 18% more accurate than the base model.

Grade-Based Follow-Up Strategy

Grade A and B (Genuine Buyers)

Grade A CriteriaOverall score 80+; 4+ purchase signals present

Grade A Follow-upSend tailored proposal within 24 hours + schedule video call

Grade B CriteriaOverall score 60–79; 2–3 purchase signals present

Grade B Follow-upFollow-up email within 3 days + propose sample shipment

Expected ImpactGrade A contract conversion 45%; Grade B 25%

Grade C and D (Observation Required)

Grade C CriteriaOverall score 40–59; 1 purchase signal

Grade C Follow-upSend newsletter and product catalog within 1 week

Grade D CriteriaOverall score below 40; no purchase signals detected

Grade D Follow-upMaintain long-term relationship via quarterly newsletter

Resource SavingsMinimal resource allocation for C/D grades; 50% cost reduction

Bangladesh Export Consultation Pilot Results

KOTRA Dhaka Trade Office AI Scoring Pilot Results (2024)

Event	Consultations Analyzed	Grade A Rate	Avg Score	Contract Rate	YoY Change
Korea–Bangladesh Export Consultation	120	32%	73	28%	+16pp
Garment and Textile Specialist Session	85	38%	78	34%	+21pp
ICT and Electronics Buyer Consultation	62	29%	69	24%	+12pp
Food and Agriculture Export Session	48	25%	65	20%	+9pp
Construction and Infrastructure Project Session	34	35%	76	30%	+18pp

Bangladesh Application Cases and 2026 Expansion Plan

Bodabi AI scoring was piloted at the 2024 Korea–Bangladesh Export Consultation event hosted by the KOTRA Dhaka Trade Office. Analysis of 120 consultations determined a Grade A (genuine buyer) rate of 32%, and concentrated follow-up management of those buyers lifted the final contract conversion rate from 12% to 28%. RMG (garment) sector buyers consistently showed the highest authenticity scores.

2026 expansion plan: Bengali and Hindi NLP models will be added to improve South Asia consultation analysis accuracy; metaverse consultation scoring linked to KBEE Dhaka 2026 will be deployed; and Bangladesh-specific learning models for RMG, IT, and infrastructure will be upgraded. The target is set at 5,000+ Dhaka consultation analyses per year.

Competitive Advantages

Bodabi AI Scoring vs. Competing Solutions (2025 Basis)

Item	Bodabi	Manual Evaluation	Standard CRM	Global SE Platform
Real-Time Analysis	Instant during consultation	1–2 days post-consultation	None	Several days post-consultation
Analysis Languages	Korean, English, Bengali	Staff-dependent	English-centric	Major languages only
Accuracy	88%	50–60%	N/A	65–75%
Cost	$5–10 per consultation	$50–100 per consultation	$30+/month	$100+/month
KOTRA Integration	Direct API integration	None	None	None